BUILDING FROM A FOUNDATION OF GENUINE CARE
NELIE LUCERO AGUIRRE, RN-WCC
Administrator/Dir. of Patient Care Services
For someone who had been raised by her grandmother, it was only fitting that Nelie Lucero-Aguirre gave in to her inspiration to provide geriatric care. Fueled by her natural compassion and care for those who need it, Nelie Aguirre founded the American Empire Home Health Services in 2000. Located at Covina in Southern California, Nelie has taken the helm and has been the driving force behind the business, making it her personal mission to deliver the best care possible wherever it is needed.
Nelie is proud to mention that she has opened her doors to those who would otherwise be sent other facilities and addressed issues of patients with challenges like: those who have open wounds (Nelie is a certified RN for Wound Care) and those who are early discharge patients, making the care given is personal in approach and not corporate.
With the support of her CEO and team, her prime goal is to ensure each patient feels the love of their caregiver and is very much at home.
American Empire Home Health Care Services, Inc. adheres to the belief that life is sacred from conception to death; that delivery of home health care should be made in a loving, compassionate and professional manner; that home health agency can help patients attain wholeness, healing, reconciliation and unity not only through medication and treatment but also by fostering love and peace; that home health care providers should respect every person, regardless of age, sex or sexual orientation, handicap or physical disability, race or national origin, creed or religion, and ensure the fair, just and equitable treatment of patients, personnel and staff; and that the ideal home health agency should make every effort to reach out to the members of the community in an effort to better serve its home health care needs.
To provide a personalized, caring and respectable healthcare environment that is patient and family-oriented for disease prevention, community-centered health restoration, maintenance and education that reflect our lifetime commitment to excellence in service, practice and leadership for the community we serve.
Prevention and health education are the centerpieces of our mission. For this purpose, American Empire Home Health Care Services, Inc. aims to be an integrated organization that provides accessible, efficient and effective home health care services. We will strive to improve the way our home health care services are delivered by maintaining a high quality system using recognized standards of home health care that is both appropriate and cost effective. We will continuously seek those avenues needed to improve home health care. Whenever possible, we will actively participate in community betterment activities.
We incorporate these values and their role in fulfilling our mission:
Committed to Our Patients: We recognize the unique physical, emotional and spiritual needs of each patient. We strive to extend the highest level of courtesy and service to patients, families/caregivers, visitors and each other to maximize his/her potential as a human being and as a member of society.
Committed to Leadership: We deliver quality home health care services with identified centers of excellence. We provide a variety of continuing education, clinical experience, and other programs for professionals and the community.
Committed to Excellence: We strive to create an environment of teamwork and participation, where, through continuous performance improvement, people pursue excellence and take pride in their work, the organization and their personal development. We believe that the quality of our qualified human resources – including professional staff, agency personnel, and physicians – is the key to our continued success. We provide physicians an environment that fosters high quality nursing diagnosis and treatment. We maintain financial viability through a cost-effective operation to meet the organization’s long-term commitment to the community.
To provide a high quality of comprehensive home health services through a coordinated plan of care for the ill, aged and disabled residents of the community.
To provide health teaching/s to the patients/family members in order for them to make informed choices and decisions about home health services related to their self-defined unique needs.
To support the agency’s objective to create an environment that enhances staff development and provides high quality services.
To involve the patient and family member/s in the plan of care and allow active participation whenever possible.
To serve as a resource and educate with positive communication skills to our patients and their family, physicans,
employee, agency personnel, health and welfare agencies, and the community regarding support services.
To provide ethical leadership and establish adequate internal compliance systems to endorce ethical and legal conduct to prevent fraud, waste and abuse.
This agency is owned by AMERICAN EMPIRE HOME HEALTH CARE SERVICES, INC. We are committed to ensuring your rights and privileges as a healthcare patient. Many aspects of our services and procedures may be new to you. We have prepared this booklet to assist you in becoming better acquainted with us, to help you understand the home health care process and explain your rights as a patient. If you have additional questions, please do not hesitate to ask us.
Our entire health care team joins in wishing you a rapid recovery.
The Management and Staff of AMERICAN EMPIRE HOME HEALTH CARE SERVICES, INC.
This agency is in compliance with Title VI of the Civil Rights Act of 1964, with Section 504 of the Rehabilitation Act of 1973 and with the Age Discrimination Act of 1975. We do not discriminate on the basis of race, color, religion, sex, national origin, age, or disability with regard to admission, access to treatment or employment. We will make every effort to comply with these and similar statutes.